Privacy notice | Rugged Reach

Who we are

Rugged Reach Services Ltd. Registered in England and Wales, company number 16986708. Registered office: The Old Rectory, Mulsford Road, Worthenbury, Wrexham, LL13 0AW.

What we collect

What you send us through the enquiry form, phone, WhatsApp or email: your name, phone number, email, the address of the job and details of the work.

Job records: the booking agreement, site checks, photos of the work, invoices and payments.

Why we use it, and our legal basis

To reply to your enquiry and carry out the job (contract, or steps before a contract).
To keep business, tax and safety records (legal obligation).
To improve the website using anonymous visit statistics (legitimate interests).

Photos

We may use photos of finished work in our marketing. We do not show house numbers, people or number plates. If you would rather we did not use photos of your job, just tell us.

Who sees it

Our website and form provider (Netlify), our email provider (Google), our bank and accounting records, and our insurer or advisers if needed. We never sell your data.

Analytics and cookies

We use Cloudflare Web Analytics. It uses no cookies and does not track you across sites. The site sets no advertising cookies.

How long we keep it

Enquiries that do not become a job: up to 12 months.
Job, safety and financial records: 6 years.

Your rights

You can ask to see your data, correct it, have it deleted, or object to how we use it. Just contact us using the details above. You can also complain to the Information Commissioner's Office at ico.org.uk.

Last updated: November 2026